Swedish to English Bus/Financial Computers: Software financial/accounting/debt software

Debt/accounting software. This word appears everywhere, e.g. ett minvärde kan anges och om provisionen på ärendet inte uppgår till angivet minvärde kommer skillnaden att faktueras.
Does anyone know whether it should be translated as item, record, case or what? I'd have thought 'item' or maybe' case'. These 'debts' can be anything from household bills ot massive credit card debts or business failure with bankrupcy. The word 'ärende' is used for each one (it's possible that the software has been translated into Swedish from US English and I'm translating it into UK English, if that info is useful.
Thanks in advance,
Helen