Glossary entry (derived from question below)
French term or phrase:
redondance d’appel
English translation:
reduction in redundant calls
Added to glossary by
mimi 254
Jul 27, 2011 08:57
12 yrs ago
1 viewer *
French term
redondance d’appel
French to English
Other
Other
Customer Call Centre
The document provides a point-form list of factors contributing to the improvement in efficiency of a big company's customer call centre. One of the items on this list is the:
- la diminution de la redondance d’appel
My query lies in the meaning of the word 'redondance' in this context. What immediately comes to mind is a reduction in missed calls. However, I'm not sure... suggestions are greatly appreciated!
Thanks!
- la diminution de la redondance d’appel
My query lies in the meaning of the word 'redondance' in this context. What immediately comes to mind is a reduction in missed calls. However, I'm not sure... suggestions are greatly appreciated!
Thanks!
Proposed translations
(English)
| 1 +1 | reduction in redondant calls |
mimi 254
|
| 4 | repeat calls |
cc in nyc
|
| 4 -1 | redundancy appeal |
Carlis Hsu
|
Change log
Aug 10, 2011 08:18: mimi 254 changed "Edited KOG entry" from "<a href="/profile/103066">tinawizzy (X)'s</a> old entry - "redondance d’appel"" to ""reduction in redondant calls""
Proposed translations
+1
3 hrs
Selected
reduction in redondant calls
http://www.javakb.com/Uwe/Forum.aspx/java-gui/642/How-to-avo...
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Note added at 3 hrs (2011-07-27 12:31:30 GMT)
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sorry: redUndant
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Note added at 3 hrs (2011-07-27 12:32:51 GMT)
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citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.64.3784&rep...
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Note added at 3 hrs (2011-07-27 12:31:30 GMT)
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sorry: redUndant
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Note added at 3 hrs (2011-07-27 12:32:51 GMT)
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citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.64.3784&rep...
4 KudoZ points awarded for this answer.
Comment: "Thank you!"
-1
4 mins
Carlis Hsu
United States
United States
Native in English
United States
For the well-being of mankind
Native in: English 
, Chinese (Variants: Cantonese, Simplified)
Works in: English to Chinese, Chinese to English, Japanese to Chinese, and 5 more.
redundancy appeal
I think "redondance d'appel" in a whole means redundancy appeals.
4 hrs
repeat calls
To yield: reduction of repeat calls
Reference comments
10 hrs
Reference:
"This multiplication of redundant calls (up to several tens of calls for a same incident in some cases) can lead to an overload of PSAPs. Filtering redundant calls (assuming for instance that the calls placed at the same time in a same limited area relate to the same incident) could contribute to prevent PSAPs from overloading. The filtering function should be the responsibility of the PSAPs."
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Note added at 10 hrs (2011-07-27 19:23:36 GMT)
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Redundancy is about repetition of information or provision. Some redundancy is useful, as it acts as a safeguard that the information is received and acted upon, excessive redundancy clogs up the system.
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Note added at 10 hrs (2011-07-27 19:23:36 GMT)
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Redundancy is about repetition of information or provision. Some redundancy is useful, as it acts as a safeguard that the information is received and acted upon, excessive redundancy clogs up the system.
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