English to Spanish Bus/Financial Computers: Software software

...y no es administración/gestión de casos. Sospecho que guarda más relación con una particularidad de un software: puede crear "cases" (algo así como "apartados" de información) para revisión, seguimiento... pego un párrafo completo sólo a modo de contexto:

Case management allows for follow up activity for a taxpayer account. While most collection activity does not require user intervention, case management is designed to handle the instances where user interaction is required.
A case is a grouping of liabilities. The case types and statuses can be determined by Arizona to best fit the needs of the DOR. In Indiana, cases were defined for the collections division, criminal investigations, legal, bankruptcy, taxpayer advocates, and audit. By placing liabilities or delinquent account periods in a case other users are aware that there is activity underway on the account.

Muchísimas gracias...
Atenea