James Davis wrote:
Conclusion. Your agency is being grossly unfair and exploitative. If their aim was to make you hate them, then they have succeeded wonderfully. I am sure your loyalty to them is about 50 degrees below zero, and quite rightly. If you are starving, steal their customers, they don't deserve them. If you are not, then don't do any more business with them.
Jim
Hi Jim,
You made a good point here by suggesting that in the end of the day, proofreaders are subjective (when they should be objective).
As for this agency, I have already informed them to scrap my details off their books and explained to them that they would have been better off negotiating the rate with me beforehand rather than behaving in such an appalling manner.