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ProZ*Pay is a payment service for LSPs that speeds up payments from language businesses to language professionals.
1.2 - Glossary of ProZ*Pay terms
Payer, customer, client: 'Company' or 'LSP' funding the payment. Payee, vendor: Language professional ('freelancer', 'service provider' etc.) who receives payment. Payout, payment: Payment of money to be delivered to the payee. Advance payout (payment): Payout scheduled by the payer before funds are transferred to ProZ*Pay Payment request: The email sent to the payer requesting to be paid via ProZ*Pay. Funds: Payment amount transferred to ProZ*Pay by the payer Payouts/withdrawal: Amount of money requested by the payee to be withdrawn Payout/withdrawal settings: Settings set by the payee to withdraw funds from ProZ*Pay account Preferred payout method: Method set by the payee to receive the payout (funds)
1.3 - What is the fastest way to start with ProZ*Pay?
Choose FUND LATER to set this up if your freelancers are interested in getting paid prior to the due date. Business members with a Blue Board over 4.2 are eligible for payment advances.
1.4 - What methods of payment are available to fund (send) a payment?
The following payment methods are provided for the payer:
* Bank transfer
* PayPal
* Credit card
* Wise (formerly TransferWise)
* Skrill
* Check
Contact ProZ*Pay Team at by submitting a support request if you would like to use any other payment method to fund your payment.
1.5 - What withdrawal methods are supported?
The following withdrawal methods are supported:
* Bank transfer
* PayPal
* Payoneer
* Skrill
* Wise (formerly TransferWise)
* Venmo (only for payees in the US)
* Cryptocurrency via BitPay
* Revolut
* Check (only for payees in the US)
Contact ProZ*Pay Team by submitting a support request if you would like to use any other payment methods not listed. Your request will be checked to establish a new withdrawal method even for a single payment!
1.6 - Information about Fees
6.1 - What fees does ProZ.com charge for ProZ*Pay service?
ProZ*Pay has a fee called the "convenience (service) fee" which is added to cover the services provided by ProZ*Pay. The fee varies depending on whether the payer is a Business client or not. Business members pay 2% and all others 5% for payments.
If the payment is funded via PayPal or credit card, there is an additional 3.75% fee added to the convenience fee.
Please note fees are subject to change.
6.2 - What is a convenience fee?
Convenience (service) fee is a fee paid by the payer or payee for making payments via ProZ*Pay.
Convenience fee includes:
* customer support
* payments fees
* onboarding payees
6.3 - Why are there fees for ProZ*Pay?
Fees are charged for ProZ*Pay service because there are fees related to transferring money between financial institutions involved in processing sent and received payments. The fees are based on how your client funds the ProZ*Pay payment and if they have a business membership with ProZ.com. If your client has a business membership, then the base fee is 2%. If your client does not have a business membership, then the base fee is 5%.
Those who complete payment instructions ahead of time may pay less or no fees.
Moreover, convenience fees also include a fee for the use of PayPal or credit card payment methods, if such methods are selected (additional 3.75% fee added).
While fees are defaulted to the payer, they can be passed to the payee (the freelancer getting paid).
Best client/freelancer relationships start with an understanding of who is going to cover the cost (if any) involved with getting paid. ProZ*Pay is not involved in whatever agreements client and freelancer might come to regarding who pays the fees.
If the freelancer has agreed to pay fees for receiving money, choose "Recipient is paying fees" when completing the ProZ*Pay payment instruction.
ProZ.com does not take a commission on work that passes through the site.
6.6 - What fee is applied to each payment method selected?
When bank transfer is used to fund the ProZ*Pay payment, there is no additional fee charged.
If PayPal or credit card is used, then there is an additional 3.75% fee since there is a fee charged to receive payments via either method.
You can find more information about the convenience fee here.
6.7 - What if the payer does not want to pay a fee?
If the payer does not pay the convenience fee, the fee will be deducted from the recipient's (payee) payout. In such cases, a 5%-8.75% fee would be deducted from the transferred amount.
Best client/freelancer relationships start with an understanding of who is going to cover the cost (if any) involved with getting paid. ProZ*Pay is not involved in whatever agreements client and freelancer might come to regarding who pays the fees.
ProZ*Pay facilitates payments to language professionals from their clients.
As an additional service, it is possible to receive an advance on money owed to you even before your client has paid, for a modest fee.
1.8 - What are the fees associated with an advance payout?
ProZ.com offers an advance on pending earnings. Advance withdrawals come with a moderate fee, which is discounted for ProZ.com members.
When at advance payout is available, you will be able to request it through the main page of your ProZ*Pay account. Before confirming the request you will be allowed to review the fee associated to the advance.
1.9 - What freelancers are not available for ProZ*Pay?
Any language professional or business in good standing can use ProZ*Pay. Certain conditions may apply based on membership, Blue Board ratings and other factors.
There may be issues with sending or receiving money in some countries due to international laws or banking regulations. Funding and payout methods might be limited for professionals in Afghanistan, Belarus, Central African Republic, Democratic Republic of the Congo, Eritrea, Ethiopia, Iraq, Ivory Coast, Lebanon, Liberia, Libya, Mali, Myanmar (Burma), Republic of the Congo, Russia, Somalia, South Sudan, Sudan, Turkey, Venezuela, Yemen and Zimbabwe.
Payment setup for professionals in Cuba, Iran, North Korea, and Syria are not possible at this time.
These list are subject to change and only limited by law. If you have any questions, please reach out by submitting a support request.
1.10 - What are the terms and conditions to use ProZ*Pay service?
* choose your language professional (payee)
* add the amount to be paid and currency
* add additional information for payment (invoice number or any further additional information necessary for payment)
* select your preferred funding method
* select and check convenience fee
* press the “Pay” button
The payment may be funded immediately (via credit card, PayPal, etc.) after pressing the “Pay” button or it can be paid later via other payment options (such as bank transfer).
You will receive an invoice if the payment is not funded immediately.
2.2 - What payment funding methods are accepted for ProZ*Pay?
ProZ*Pay can accept many methods of funding for payments.
There are two available methods to fund a payment immediately: credit card and PayPal. These methods have an additional 3.75% fee added to the payment.
The other available method is bank transfer. There is no additional fee when choosing bank transfer. Once you have set up a payment using bank transfer as the funding method, you need to head to your bank account and make a transfer to ProZ.com's bank account. Learn more here: https://www2.proz.com/faq/225554#225554
If you would like to fund he payment using a different method, please choose bank transfer and contact the ProZ*Pay staff. They will help. ProZ*Pay works with many different options to make funding more convenient. Mailing a check, Payoneer, Skrill, Wise (Transferwise) and more may be available. Please submit a support request to find out more.
Please see also this FAQ about methods of payment available to fund (send) a payment.
2.3 - How do I fund payment via a bank transfer?
Go to https://www.proz.com/pay/ and set up a payment choosing "bank transfer" as the funding method.
When you press the "Pay" button, an email confirmation will be sent to you and to the recipient for your reference. You won't have funded the payment yet. You will be redirected to the next page with the bank information to send your funding to ProZ*Pay.
You need to open your bank account and send a transfer using the information provided before.
As needed, please submit a support request to confirm receipt. International transfers can take more time. Share a receipt to help speed up the payment process for your freelancers.
2.4 - Where do I find banking details for sending money to ProZ*Pay?
Bank details for ProZ*Pay are included in your funding notification.
Here is the information to send a bank transfer or wire transfer from your bank to ProZ*Pay
Bank and Wire Transfer:
Account Holder: ProZ.com
Bank: J.P. Morgan Chase
Routing Number (ABA): 022300173
Swiftcode - CHASUS33
Account Number: 483500460665
As needed, please submit a support request to confirm receipt. International transfers can take more time. Share a receipt to help speed up the payment process for your freelancers.
Note: If you are arriving here for a membership or other payment, please be sure to let ProZ.com know about your payment via a support request or by sending your message at [email protected] .
2.7 - There is no payment method I would like to use to fund the payment.
ProZ*Pay works with many different options to make funding more convenient, such as Payoneer, Skrill, Transferwise and more may be available.
If you would like to fund the payment via a different way, please follow this link https://www.proz.com/pay/ > choose “bank transfer” as the payment method > follow the steps to create the payment. Once the payment is scheduled, the ProZ*Pay Staff will review it and send you an invoice with more payment options available to fund your payment.
You may also contact ProZ*Pay Team directly by submitting a support request and provide the information about the payment method you would like to use.
2.8 - What currencies are available for payments?
Presently payments can be entered in USD, EUR and GBP.
Your payees can receive payment in their local currency.
2.9 - Who is payment on behalf of?
A payment might be set up on behalf of you personally or on behalf of a business with which you are associated. Use the drop-down to adjust this information.
If you are not a confirmed employee of a business, ask your business page admin to confirm you as an employee or email [email protected] to gain access.
2.10 - Can I fund the payment later?
The option to fund the payment later is provided under certain conditions.
The goal of ProZ*Pay is to help freelancers get paid faster. When you use the "Fund later" option, your payment intentions will be shared with the payee. The payee can choose to get the money sooner - before you have actually funded the payment. ProZ*Pay will fund this payment ahead of time for the payee.
Please go to https://www.proz.com/pay/, choose the "Fund later" tab at the top of the interface, and set up a payment as you would usually do.
2.11 - I have sent a payment request to fund money. How can I cancel it?
Please contact ProZ*Pay Staff by submitting a support request and provide the information about the payment request (date of the request and amount) to have it cancelled.
Please by submit a support request and provide the information about the payee and payment itself, this includes:
* email address and name of the payee
* when the payment should be made (date)
* the amount to be sent
ProZ*Pay staff will check the information and help you to send your payment.
2.14 - What if I want to pay many freelancers?
ProZ*Pay allows to pay many professionals at once through its bulk payment option.
ProZ*Pay offers better deals for bulk payments (monthly, weekly, etc.). Also, the bulk payment option includes the service of onboarding (arranging payout preferences) the freelancers you are working with - meaning you won't have to do it yourself. The ProZ*Pay team will be supporting you and your freelancers every step of the way.
2.15 - How do I start making bulk payments?
Please email [email protected] with your intention to start making bulk payments. Your very first bulk payment can be setup today if you know who to pay, when and how much.
Here is a sample spreadsheet that you can share with ProZ*Pay:
2.16 - How to use ProZ*Pay to close Blue Board non-payment reports
In many cases non-payments result from miscommunication and conflicting payment methods: for example, outsourcers have policy of using PayPal and their service providers don't have an account or PayPal doesn't operate in their countries.
For cases like these, ProZ*Pay may prove valuable to outsourcers and help them save time and efforts.
Once a non-payment is entered, outsourcers can see a direct link to ProZ*Pay in the entry to solve the issue right away. Click the linked ProZ*Pay image from your Blue Board to ProZ*Pay and fund your freelancer's payment. ProZ*Pay will make sure the money gets to the recipient.
Your business can set up the pending payment on ProZ*Pay and fund it, solving the non-payment complaint. With the money already in their ProZ*Pay account, the freelancers can arrange with the ProZ*Pay team the most appropriate way to receive their money.
2.17 - I made a payment via ProZ*Pay for a Blue Board non-payment report but the non-payment is still active. What should I do?
The payee chooses to receive the payout in the way that works best for them. Most choose to receive via Bank transfers, Payoneer, PayPal, Skrill, and Wise (formerly Transferwise).
More information about payout withdrawal methods is provided here.
2.19 - When will the payee see the money?
By default, payouts are sent within one business day (often immediately) of the pay day and are only limited by the speed of the banking systems. For example: PayPal is almost immediate, while bank transfers can take from 1-10 days depending on its destination.
2.20 - My freelancer (payee) has communicated that the payout was not received?
Please ask the freelancer (payee) to contact ProZ.com Staff by submitting a support request with the payout information to have it checked.
2.21 - Is there anyone I cannot pay?
ProZ*Pay will try to make a payment to any language professional. However, there are times that someone is not payable. If this is the case, money will be returned.
Please also check the list of countries in which payments may not be allowed at this time here.
2.22 - How can we use ProZ*Pay if translators don't have ProZ*Pay as an accepted payment method in their profiles?
Once your payees are chosen, ProZ*Pay staff will connect with them to get payment in a way that works the best for them.
Some do not have ProZ*Pay chosen as an option because it is new in the last few years or they have not encountered a reason to add it.
When ProZ*Pay receives the funding from your client, you will be notified by email and the funds will be added to your available balance.
By default, your payout schedule is set to immediate. That means that the payout will be made automatically within one business day of the pay day. (Transfers made after 9:00 GMT (5:00 PM ET); on weekends or holidays may take longer.)
If you would like to hold your earnings in your ProZ*Pay account and manually request them, you will have to change your payout schedule. Your payout schedule can be changed through the Settings tab of your ProZ*Pay account or via the following link https://www.proz.com/pay/account/settings.
When your withdrawal schedule is set to manual, you can withdraw your available balance any time by going to the Account overview tab of your ProZ*Pay account and clicking the “Request payout” button.
1.2 - When do I get paid?
In general, the due date of a payment has to be agreed upon by the freelancer and their client. ProZ*Pay is not involved in whatever agreements client and freelancer might come to regarding the due date of a payment.
Payments made by Managed Services and Boostlingo funds are available on the 25th of the month after it was earned. (Example: translation work earned in September would be paid on October 25). For more information about Boostlingo funds please see https://www.proz.com/faq/235562#235562.
When a client uses ProZ*Pay to send a payment, the payment will appear on your ProZ*Pay account. You can check your ProZ*Pay balance and the payment due date via your ProZ*Pay account: https://www.proz.com/pay/account/overview.
Payments are made by ProZ*Pay Team Mondays through Fridays from 1pm - 9pm GMT (9am – 5pm Eastern Standard time), excluding US holidays. If the due date of the payment is on a US holiday or weekend, then the funds would be available on the closest business day.
2.1 - Bank holidays
ProZ*Pay does not send payouts on bank holidays or weekends. Your payment could also be delayed by holidays in other countries that slow your payout.
2023 United States bank holidays January 2 January 16 February 20 May 29 June 19 July 4 September 4 October 9 November 10 November 23 December 25 2024 United States bank holidays January 1 January 15 February 19 May 27 June 19 July 4 September 2 October 14 November 11 November 28 December 25
ProZ*Pay supports the following withdrawal methods:
* Bank transfer
* PayPal
* Payoneer
* Skrill
* Wise (formerly TransferWise)
* Venmo (only for payees in the US)
* Cryptocurrency via BitPay
* Revolut
* Check (only for payees in the US)
Contact ProZ.com Team by submitting a support request if you would like to use any other payment method not listed. Your request will be checked to establish a new withdrawal method even for a single payment!
1.4 - Is there any fee for using ProZ*Pay service?
Fees are defaulted to the payer, but can be passed to the payee. This should be discussed prior to the payment. If the payer chooses to pass the fee onto you without a previous agreement, please contact your payer to have this clarified.
ProZ*Pay pays for all of the fees associated with sending you your payment. But ProZ*Pay but has no control over any additional fees your bank or digital wallet might charge for receiving a payment.
1.5 - Why was the fee charged for my payout/payment received?
There are different fees you migh have been charged.
You might have been charged the convenience fee for setting up the payment. Fees are defaulted to the payer, but can be passed to the payee. This should be discussed prior to the payment. If the payer chooses to pass the fee onto you without a previous agreement, please contact your payer to have this clarified. Learn more about the convenience fee here: https://www.proz.com/faq/224738#224738
You might have been charged a fee for requesting an early payout--requesting a payment before the due date. Early payouts are granted in exchange of a moderate fee, and are completely optional. You can learn more about early payouts here: https://www.proz.com/faq/225014#225014
You might have been charged a fee from the payout method you chose. While ProZ*Pay covers the send cost (fees associated with sending a payment), ProZ*Pay but has no control over any additional fees your bank or digital wallet might charge for receiving a payment. In order to check the fees associated with the payment method you selected, please contact the payment processor’s support team directly.
1.6 - Why did the customer pay to ProZ*Pay and not directly into my bank account?
Unfortunately, we are unable to explain why your client chose to pay you via ProZ*Pay. They may have used ProZ*Pay in the past to successfully pay other translators and decided to use our service again. Please contact your client/customer to have this clarified.
(2) Drop-down menu. You can also do it by mousing over your name on the top of the page. This will show a drop-down menu where you will find your ProZ*Pay account either by pressing "Earnings" or "My ProZ*Pay".
(3) From your Profile Updater. You can reach your ProZ*Pay account also via your Profile updater > Financial section > ProZ*Pay preferred withdrawal method.
2.2 - How can I check my available ProZ*Pay balance?
You can check your available ProZ*Pay balance via your ProZ*Pay account . If you do not have a profile on ProZ.com to check your ProZ*Pay balance please check the onboarding email sent by ProZ*Pay to your email address from [email protected]. If you still have doubts, please feel free to contact ProZ.com Team by submitting a support request .
2.3 - How often are earnings updated?
Information about your earnings is updated every day.
2.4 - What is the pending balance?
The pending balance reflects money you have earned but which has not yet been received (funded) from your client to ProZ*Pay.
2.5 - Why are my earnings still "pending" instead of "available"?
Usually, earnings appear as "pending" because it's not the due date yet. For example, Boostlingo interpreter payments are available on the 25th of each month. (These dates are subject to change.)
If it's the due date already and the earnings still appear as "pending", it most likely is because the client's payment has not yet been received by ProZ.com.
2.6 - What if I don't want to wait for my client to pay? Can I receive my "pending" payouts now?
One of ProZ*Pay's additional services is the possibility to request your money before the due date of the payment, in exchange for a modest fee.
When at advance payout is available, you will be able to request it through the main page of your ProZ*Pay account. Before confirming the request you will be allowed to review the fee associated to the advance.
2.7 - What are the fees associated with receiving an advance on pending payout?
ProZ.com offers an advance on pending earnings. Advance withdrawals come with a moderate fee, which is discounted for ProZ.com members.
7.1 - How can I add my withdrawal preferences?
You can add your preferred payout method or withdrawal preferences from the Settings tab of your ProZ*Pay account. Don't know how to access your ProZ*Pay account? Learn more here.
Want to know all the available payout methods? Learn about them in this article.
If you have any other doubts about the payout method you would like to use, please feel free to let us know by submitting a support request .
1.1 - Bank transfer
Bank transfers are done through Trolley, and all transfers will be converted to your country's local currency. Which means you can only use a bank account in your local currency to receive your payouts through this method. If your bank account is in USD, the payout will most likely be delayed and/or returned.
If you would like to use the bank transfer, please choose "Bank transfer" as your preferred payout method. Select the button "Enter banking information at Trolley" and once the new window opens, click on "+Add Payout Method".
Make sure to press "Save payout method" when you are finished.
PS: Bank tranfer through Trolley has a minimum payment amount of $20. If your payout is under that minimum payment amount you can receive your funds via a different method or let your funds accumulate in your ProZ account until you reach the payment minimum by selecting the option "Hold funds in ProZ*Pay until manually requested".
1.2 - Wise/Paypal/Payoneer/Skrill
If you would like to use Wise, Paypal, Payoneer or Skrill you have to select the correct option as your preferred payout method, then add the email address associated with your account to the form.
Make sure your account in whichever method you choose is already created and set up. If you put an email that has no associated account to it, the payment will bounce back.
Make sure to press "Save payout method" when you are finished.
PS: Payoneer has a minimum payment amount of $50. If your payout is under the Payoneer minimum payment amount you can receive your funds via a different method or let your funds accumulate in your ProZ account under your reach the payment minimum by selecting the option "Hold funds in ProZ*Pay until manually requested".
1.3 - Venmo
The Venmo option is provided only for payees in the US.
Please select Venmo as your preferred payout method. You will have to put the phone number associated with your account on the form.
Make sure to press "Save payout method" when you are finished.
1.4 - Cryptocurrency via BitPay
Please select "Crytocurrency" as your preferred payout method, then add the email addresses associated with your BitPay account to the form.
Make sure to press "Save payout method" when you are finished.
PS: Currently, the following countries/territories are prohibited to receive cryptocurrency from ProZ*Pay by BitPay: Algeria, Bangladesh, Bolivia, Cambodia, Ecuador, Egypt, Indonesia, Iraq, Kyrgyzstan, Macedonia, Morocco, Nepal, Pakistan, Palestinian Territory, Turkey, and Vietnam. This list might change as BitPay's policies change.
1.5 - Revolut
Please select "Revolut" as your preferred payout method. In the "Secure notes to ProZ*Pay staff" text box add the following information:
* Account holder's name
* Email connected to Revolut
* Account number
* Currency
* SWIFT or BIC code
* Full address
Make sure to press "Save payout method" when you are finished.
1.6 - Check
The check option is provided only for payees in the US
If you would like to use Check as your preferred payout method, please choose "Bank transfer" as your preferred payout method. Select the button "Enter banking information at Trolley" and once the new window opens, click on "+Add Payout Method".
Once you go to the next screen, you can select either check or bank transfer. You would just select check. (The check option only shows up for people in the US.)
1.7 - How can I withdraw my ProZ*Pay balance to a bank account in American dollars?
If you don't live in the United States but would like to receive your payout in American dollars, it's best to use a digital wallet, such as PayPal, Wise or Payoneer. They will allow you to receive your payouts in USD. Learn more about all the available payout methods, here.
In some cases, it is possible to send international bank transfers in USD. This varies from country to country. Please, open a support request and let us know where you are located, so that we can better advice you on the available options.
If we can send bank transfers in USD to your location, we will need the following information from you:
* Bank name
* Bank type (Checking, savings)
* Currency type (USD)
* Bank account number
* Bank account holder's name
* IBAN number, if you have one
* SWIFT or Sort Code
* Bank's address
* Your date of birth
* Your current address
2.9 - How do I add bank transfer as my payout method?
To add your bank transfer as your payout method please go to the Settings tab of your ProZ*Pay account https://www.proz.com/pay/account/settings > select “Bank transfer” > press on the button "Enter banking information via PaymentRails" > "Add Payout method" button > go through steps to add your banking information.
If your bank account is in USD, the payout will most likely be delayed and/or returned. In order to receive the payout via bank transfer in USD, please contact the ProZ.com Team by submitting a support request to set up your withdrawal method via Transferwise.
PS:Please make sure to use the Secure notes section only to add banking information if you want your bank transfers sent to a USD account via Transferwise.
2.10 - I do not see my payout method in the list.
Please contact the ProZ.com Team by submitting a support request and provide more information about the payout method you would like to use. The ProZ*Pay Team will review your request and offer some suggestions for you to receive your payout if your method is not available.
2.11 - I do not have a ProZ*Pay account. How do I add my payment (payout) preferences?
If you do not have ProZ*Pay account you will receive an email notification from [email protected] with the direct link to add your preferred payout method.
If you would like to have better control over your payments sent via ProZ*Pay service, please feel free to create a profile on ProZ.com via https://www.proz.com/register. This profile will help you to access: * all your payouts sent via ProZ*Pay service;
* withdrawal requests made by you;
* edit or adjust any time your payout settings and your preferred payout method.
If you already have a profile, please feel free to provide your Profile ID or a direct link to your profileby submitting a support request to have it associated with your payouts.
2.12 - Can I hold the fund on my ProZ*Pay account?
Yes. You may accumulate your funds added to your ProZ*Pay account.
If you would like to accumulate the payments received, you may select in your ProZ*Pay settingshttps://www.proz.com/pay/account/settings the option "Hold funds in ProZ*Pay until manually requested." Once you accumulate the amount you would like to withdraw, select the "Request payout" button.
2.13 - How long can I hold funds in my account?
There is presently no limit on the amount of time money can be left in your available balance.
Pending payments will be displayed in pink with the status “Pending”.
Sent payments will be displayed with Sent payout status in the section “Payout”.
3.3 - Do I pay for the costs to receive my payout?
No, ProZ*Pay pays for all of the fees associated with sending your payout.
3.4 - How do I withdraw the funds from the ProZ*Pay account?
To withdraw the funds from your ProZ*Pay account, you should go to your ProZ*Pay account https://www.proz.com/pay/account/ and press on the button “Request payout” button.
If your payout method is set to immediate, your funds will be sent to you as soon as ProZ*Pay receives them.
3.5 - I see a balance on my ProZ*Pay account, but there is no option to withdraw, why?
If you see a balance on your ProZ*Pay account without the option to withdraw, it means that this payment is still pending and ProZ*Pay is waiting for the payment to be funded or there is a certain payment date already agreed with the payer.
3.6 - I was informed that I may be having a problem with my payment
* Make sure that your payment preferences were added to your ProZ*Pay account so that ProZ*Pay Team can send your payment. You can use the following link to add your preferences: https://www.proz.com/pay/account/settings/ .
* If your payout is not associated with your ProZ*Pay account please contact ProZ.com Team by submitting a support request and provide your profile ID and ID of the payout to have them associated.
3.7 - How to connect my payment with ProZ.com profile and ProZ*Pay account?
In order to connect your payout to your ProZ.com profile and ProZ*Pay account, please contact ProZ.com Team via by submitting a support request and provide:
* your ProZ.com profile ID or email address of your profile
* ID of the payout created
3.8 - Why is there no option/button to request a withdrawal?
Please make sure to check the payment due date of the balance added to your ProZ*Pay account https://www.proz.com/pay/account/. The option to withdraw your balance will be available on the payment due date.
3.9 - I did not receive my payout. What should I do?
In the case of bank transfers, please remember that full and correct banking data should be added to the form in the section "Payout via bank transfer " by pressing the "Enter banking information at Payment Rails" button > "Add Payout method" button. This section includes the full bank data necessary to send the payment.
If you would like to use Paypal / Skrill or Payoneer, please make sure to add your corresponding email addresses associated with these accounts.
In case you would like to use any other payment method please feel free to contact ProZ.com Team by submitting a support request .
You can find more information about all withdrawal methods that are supported here.
2. Please check your withdrawal schedule settings. If your withdrawal schedule settings are set to manual, you should manually request the withdrawal of your funds via your ProZ*Pay account https://www.proz.com/pay/account/ by pressing the button “Request payout”.
You can find more information about withdrawal schedule settingshere
If the payout was processed and sent, but still not received:
Please remember that all international bank transfers can take several business days to process. The estimated delivery date is just an estimated date based on the average processing time for international bank transfers from the US to your country.
In case of other payment methods, please contact ProZ.com Team by submitting a support request and the status of your payout will be checked.
3.10 - In what currency will I receive my payout?
Most of the payouts are sent in the currency in which they were funded to ProZ*Pay.
However:
ProZ*Pay Payoneer account is a USD account. Therefore all payouts sent via Payoneer are converted to USD.
If your payment method is bank transfer your payout will be automatically converted into your local currency by ProZ*Pay payment processor (PaymentRails).
If, however, you would like to receive the payment in USD, you may contact ProZ.com Team by submitting a support request to send the payment via Transferwise.
3.11 - Is it possible to enter an account that I don't own?
We generally do not send payouts to another person's financial account for compliance purposes, unless it is a spouse. However, we may be able to make an exception.
We would just need more information from you:
The account holder's full name
The account holder's full address
The account holder's date of birth
The account holder's nationality
The account holder's relationship to you
The reason for using other financial account
The ProZ*Pay Team would review the information and make a decision.
3.14 - Payoneer: Will I be charged for the Payoneer transfer?
We are charged a fee for sending your payment via Payoneer.
3.15 - PayPal: Is it okay to receive my payouts to different PayPal accounts occasionally?
You can change your preferred payout method at any time via the Settings tab of your ProZ*Pay account https://www.proz.com/pay/account/settings. However, it would be an issue if the payout methods are in a different account holder name.
3.16 - PayPal: I received a payment through PayPal but I'd like to reverse it.
If the payout has been already sent, we are unable to reverse the PayPal payout since it was already deducted from our PayPal account. If you would like to have the payout reversed, you would need to contact PayPal and request the reversal. The request needs to come from the person that received the payout.
You could also log into your PayPal account, locate the transaction and select 'Issue a refund'. Once the PayPal payout is returned to our PayPal account, we will add the funds back to your ProZ*Pay account.
Boostlingo funds are available on the 25th of the month after it was earned. (Example: translation work earned in September would be paid on October 25.)
If the 25th of the month is on a US holiday or weekend, then the funds would be available on the closest business day
17.2 - Boostlingo payouts: The funds added to my ProZ*Pay account do not correspond to the amount earned.
Please contact the Boostlingo Team here to have your calls checked.
17.3 - Boostlingo payouts: Can I request my payment in advance?
If you want to withdraw your funds now, you can request an advance withdrawal from your ProZ*Pay account https://www.proz.com/pay/account/ by pressing the button “Request early payout”. Note that an advance fee will be applied because ProZ.com has not received the funds from Boostlingo yet.
3.18 - Can you please help in obtaining a copy of my earnings for my taxes?
We are only required by the IRS to send out 1099 forms for people that resided in the US and made over $600 during the tax year. 1099 forms are sent out on the 31st of January after the tax year.
If you should have received a 1099 form but have not, please contact ProZ.com Staff by submitting a support request . We will send you a W-9 form for completion. Once you complete and return the form, we will send your 1099 form.
If you are not a US resident, please contact your tax representative for more information.
When freelancers request paymenthttps://www.proz.com/pay/request from a client, an email is sent with a simple link for setting up a payment. Completion is optional, and there is no guarantee a client will use it.
3.21 - How do I request for someone to pay me via ProZ*Pay?
Offer link to the client for easy ProZ*Pay payment.
You will need to know how much you've earned and the email to send the request.
If your client agrees to pay you via ProZ*Pay, then your payment would be available once the funds are sent to ProZ.com.
The request link will look like the images below. Your profile is automatically included, so be sure you are logged in.
3.22 - How do I cancel the payment request?
The payment request is just the email sent to the payer, requesting to be paid via ProZ*Pay. It's not an actual payment until the payer accepts the request and schedules the payment. If you would like to cancel it, please feel free to contact your client and tell him/her to disregard the email.
3.23 - My client did not receive my payment request, why?
You may ask your client to check if the payment request was sent to the Spam or Trash folder.
3.24 - Is it possible to buy Proz.com products (trainings/features/services) with my Proz*Pay account earnings?
Yes, you can pay for ProZ.com products with your ProZ*Pay funds.
If you have funds available in your ProZ*Pay account, you can use them to renew your membership, or to request an upgrade, for example, from Standard to Plus. You can also use your funds to pay for training courses and events.
Right now, this is done manually by the ProZ.com team. Here's how it works:
ProZ.com's payments team will grant your membership (or chosen training), take the payment, and then send you the rest of your payout, minus the payment amount. Since we cannot withdraw only a part of your funds, we will need to send the remaining amount to your preferred payout method.
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