My printer doesn't work for printing Thread poster: Lorenzo Rossi
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Lorenzo Rossi 
Switzerland
Local time: 06:03
Member (2010)
German to Italian
+ ...
Hello
I have installed my printer 4-5 years ago and I never had problems, but since about 1 month it stopped to work as printer. The system says that it's installed as fax and that the driver is not available. But I never used it as fax. I will need to print some important documents next week.
What should I do to solve this problem?
Thank you.
Lorenzo Rossi
| | | | | Printer not working | Nov 10 |
First of all you should call your printer's customer service
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Which brand? Don't you have the printer's instructions manual? If you don't, Google is full of step by step advices on how to configure a printer...
| | | | Mario Chávez
United States
Local time: 00:03
Member (Jun 2024)
English to Spanish
+ ...
| Let's start with make and model of printer | Nov 10 |
One of the joys of being a freelance translator is to wear the tech support hat as well.
We've all dealt with printer driver issues before, so I'm sure some of the postings will be of help to you. First, what make and model of printer? Second, what OS or operating system are you running and on what make of computer? These data are essential to troubleshoot what's going on with your printer. As Maria Teresa indicated, [the web] is full of instructions to solve such problems.
<... See more One of the joys of being a freelance translator is to wear the tech support hat as well.
We've all dealt with printer driver issues before, so I'm sure some of the postings will be of help to you. First, what make and model of printer? Second, what OS or operating system are you running and on what make of computer? These data are essential to troubleshoot what's going on with your printer. As Maria Teresa indicated, [the web] is full of instructions to solve such problems.
Keep us posted.
Mario Chávez
Lorenzo Rossi wrote:
Hello
I have installed my printer 4-5 years ago and I never had problems, but since about 1 month it stopped to work as printer. The system says that it's installed as fax and that the driver is not available. But I never used it as fax. I will need to print some important documents next week.
What should I do to solve this problem?
Thank you.
Lorenzo Rossi ▲ Collapse
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Lorenzo Rossi
Switzerland
Local time: 06:03
Member (2010)
German to Italian
+ ...
TOPIC STARTER
My printer is a Envy Photo HP 7830 and my computer is a HP with Windows 11.
| | | | | My printer doesn't work for printing | Nov 11 |
1.Restart the Device:
Turn off your device, wait for about 40 seconds, then turn it back on. Sometimes, a simple restart can resolve many issues.
Also, restart your PC or laptop to clear temporary glitches.
Update or Reinstall Drivers:
2.Check if your device drivers are up-to-date. Go to your device manager, find the problematic device, and either update the driver or uninstall it, then reinstall the latest version.
Check Connection:
3.Ensure that all cables (... See more 1.Restart the Device:
Turn off your device, wait for about 40 seconds, then turn it back on. Sometimes, a simple restart can resolve many issues.
Also, restart your PC or laptop to clear temporary glitches.
Update or Reinstall Drivers:
2.Check if your device drivers are up-to-date. Go to your device manager, find the problematic device, and either update the driver or uninstall it, then reinstall the latest version.
Check Connection:
3.Ensure that all cables (e.g., USB or Ethernet) are securely connected.
If you're using a wireless connection, make sure you're connected to the correct network and that the signal is stable.
4.Further Assistance:
If none of the above steps resolve the issue, it might be time to consult a professional technician for further diagnosis and help.
Good luck! 😊 ▲ Collapse
| | | | expressisverbis
Portugal
Local time: 05:03
Member (2015)
English to Portuguese
+ ...
Run HP Smart to check what is the real problem and guide you.
https://www.hpsmart.com/it/it
Alternatively, use some of the tips from ChatGPT:
Check Printer Settings:
Go to Settings > Devices > Printers & scanners.
Find the HP Envy Photo 7830 in the list. It may show up as a fax and printer.
Click on the device and select Manage.
If you se... See more Run HP Smart to check what is the real problem and guide you.
https://www.hpsmart.com/it/it
Alternatively, use some of the tips from ChatGPT:
Check Printer Settings:
Go to Settings > Devices > Printers & scanners.
Find the HP Envy Photo 7830 in the list. It may show up as a fax and printer.
Click on the device and select Manage.
If you see both "Fax" and "Printer" options, make sure the default is set to HP Envy Photo 7830 Printer, not Fax.
Update or Reinstall the Printer Driver:
Open Device Manager (right-click the Start menu and select Device Manager).
Scroll to Print queues and locate the HP Envy Photo 7830.
Right-click it and select Update driver.
If updating doesn’t work, uninstall the driver (right-click and select Uninstall device), then visit the HP support website to download and reinstall the latest driver for the Envy Photo 7830 compatible with Windows 11.
Remove and Reinstall the Printer:
Go back to Settings > Devices > Printers & scanners.
Select the HP Envy Photo 7830 and click Remove device.
Then, disconnect the printer, restart your computer, and reconnect the printer. Let Windows attempt to automatically reinstall it.
If Windows doesn’t detect the printer correctly, use the driver from the HP support website.
Set Printer as Default Manually:
In Printers & scanners, locate your printer again and click on it.
Select Manage and then click Set as default for the printer option, not the fax.
Disable Fax (Optional):
In Control Panel > Programs > Turn Windows features on or off, uncheck Print and Document Services > Windows Fax and Scan if you’re not using fax functionality. This can help Windows prioritize the printer. ▲ Collapse
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