ProZ.com Translation Forums

Translation Memory does not function | Problem resolved

Heartsome Support — Thu, 24 Oct 2013 02:28:00 +0000

Forum: Heartsome support
Topic: Translation Memory does not function
Poster: Heartsome Support
Post title: Problem resolved

Problem resolved via email support, for details please contact us.

[Edited at 2013-10-24 07:27 GMT]

Translation Memory does not function | Need more information

Heartsome Support — Mon, 21 Oct 2013 01:40:00 +0000

Forum: Heartsome support
Topic: Translation Memory does not function
Poster: Heartsome Support
Post title: Need more information

Hi Ali,

Sorry for the inconvenience caused.

The TM matches should automatically display on the TM panel when clicking a segment. The match results and match rate are related to the similarity of source text and TM entries. To identify the problem you mentioned, please:
1. Confirm that if the problem exists in all segments or just some particular segments.
2. Please send your TMX and Source (or XLIFF) files to our technical support email [email removed] for testing.
3. Please provide us a screenshot about the concordance search result and the source text about one of the problematical segments.

Thank you for your cooperation.

Translation Memory does not function

Ali Bayraktar — Sat, 19 Oct 2013 17:15:00 +0000

Forum: Heartsome support
Topic: Translation Memory does not function
Poster: Ali Bayraktar

Hi,
The memory I created in Heartsome does not function at all.
I checked it with my previous projects (opened the source files already in translation memory) but there was no result.

In concordance I can reach the memory entries, bu in TM window there is no activity.

Can anyone please explain me why does it happen?

I even dropped the match value from 70% to 35% but there was nothing.

It should show at least several alternatives.
Even if there is no 95% or exact matches other CAT Tools always show 2 or 3 result with each sentence (in a new source document)

Please explain me how can I make Heartsome 1- to show exact TM matches, 2- to show several fuzzy matches?