1
Common Issues and Quick Fixes
- Audio not working: Check mute button, refresh browser
- Video freezing: Disable video temporarily, check bandwidth
- Echo or feedback: Use headphones, mute when not speaking
2
When to Notify Participants
- Immediately communicate any issues affecting interpretation
- Use the chat feature if audio is problematic
- Stay calm and professional throughout
3
Escalating to Support
- Use the in-call 'Report Issue' button for urgent problems
- Note the call ID for reference
- Support team is available 24/7
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