English to Polish Bus/Financial Human Resources

Tłumaczę prezentację o pomiarze zadowolenia klienta, przygotowaną wewnętrznie przez firmę XYZ:

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,,Interview with Customer

Select 2/3 key people/customer for interview (XYZ side: Sales Mgr, TSSR, QS Mgr)
Step1: Define
Identify 3 key performances of supplier by customer (3KPs)
Step2: Measure
Understand current rating (1-10) of XYZ and Competitors for 3KPs
Step3: Analysis
Obtain concrete examples (Good/Bad) for the current ratings and discuss how to measure performances

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Step 4: Analysis
Root cause analysis for the examples given by customer and decision for countermeasures & measurements (Include as XYZ KPI)
Step 5: Improve
Implementation of countermeasures
Step 6: Control
Monitor effectiveness of countermeasures by measurements and 3KPs by customer Meeting with customer for feed-back and new ratings (Yearly basis)’’



Wygląda to na nazwę jakiegoś stanowiska w firmie.
Z góry dziękuję.